Frequently Asked Questions

How much does it cost to ship chocolate?

Your shipping cost is dependent on the total cost of the merchandise you are purchasing. Below is a chart of Edward Marc’s shipping rates:

Merchandise TotalGround2nd Day AirNext Day Air
$0 - $15.99$7.95 $22.95 $29.95
$16.00 - $29.99$8.95 $23.95 $30.95
$30.00 - $44.99$9.95 $24.95 $31.95
$45.00 - $64.99$10.95 $25.95 $32.95
$65.00 - $99.99$14.95 $29.95 $36.95
$100.00 - $149.99$18.95 $33.95 $40.95
$150.00 - $199.99$20.95 $35.95 $42.95
$200.00 - $499.99$24.95 $39.95 $46.95
$500.00 and overCall for pricing.

 

What is your shipping policy?

Edward Marc Chocolatier is committed to customer satisfaction and ensuring the quality of our product. If your product arrives damaged please call 877-488-1808 for immediate assistance. Due to regulations on perishable products all purchases are final and all product returned to Edward Marc must be discarded. Once they leave our chocolate factory we will not be able to restock the product and/or issue any refund. Thank you for your cooperation regarding this policy.

Additionally, we are charged $11 for each package that is returned due to an invalid shipping address. If the customer is at fault, they will be required to pay this fee, and the original product will be discarded. New product will only be shipped if another order is placed.

We are not able to ship to PO Boxes. If you would like to ship to APO/FPO please contact us for availability.

Where can I purchase Edward Marc Chocolates?

Our chocolates can be purchased through our website, by calling 877-488-1808, or by visiting one of our retail locations:
• The Milk Shake Factory at 1705 East Carson Street, Pittsburgh, PA 15203
• The Pentagon, Department of Defense, Arlington, VA 22202

What states will Edward Marc ship to?

Edward Marc will ship to any of the continental 48 states, as well as the District of Columbia at normal shipping rates. We ship to Alaska and Hawaii for an extra fee of $20.00.

All states (as well as the District of Columbia) qualify for 2nd Day Air and Next Day Air shipping throughout the year. Certain states have restrictions based on Warm Weather Shipping. Ground shipping will not be allowed to certain states during warmer times of the year. At this time these states include: Alaska, Arizona, Arkansas, California, Colorado, Florida, Hawaii, Idaho, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming.

Will Edward Marc ship outside of the United States?

Edward Marc can ship to select international locations but we are unable to process international orders through our website. If you wish to ship your order to a location outside of the United States, please call Customer Service at 877-488-1808.

What is Warm Weather Shipping?

If you order chocolate between April 15 and October 15, Edwarc Marc places an additional shipping cost on the order. This additional cost of $6.00 is to pay for insulation so that your chocolates will not melt during the shipping process.

May I order a Custom Packed Box of Chocolates?

We do have the ability to customize your box of chocolates. You may view all of our pieces in our Chocolate Guide which may be found by clicking on 'Shop Our Chocolates' and then 'Name That Chocolate'. Once you have determined the pieces that you would like, please call 877.488.1808 or email sales@edwardmarc.com to speak with a representative and place your custom order. There is an additional cost of $5.00 for customizing any box of chocolates. Please allow 2-3 business days for your order to be shipped from our factory.