Frequently Asked Questions

How much does it cost to ship chocolate?

Your shipping cost is dependent on the total cost of the merchandise you are purchasing. Please note that ground shipping will not be allowed to certain states and we are unable to ship to PO Boxes. Below is a chart of Edward Marc’s shipping rates:

Merchandise TotalGround2nd Day AirNext Day Air
$0 - $15.99$7.95 $22.95 $29.95
$16.00 - $29.99$8.95 $23.95 $30.95
$30.00 - $44.99$9.95 $24.95 $31.95
$45.00 - $64.99$10.95 $25.95 $32.95
$65.00 - $99.99$14.95 $29.95 $36.95
$100.00 - $149.99$18.95 $33.95 $40.95
$150.00 - $199.99$20.95 $35.95 $42.95
$200.00 - $499.99$24.95 $39.95 $46.95
$500.00 and overCall for pricing.


What are your shipping & refund policies?

Edward Marc Chocolatier is committed to customer satisfaction and ensuring the quality of our product. If your product arrives damaged please call 877-488-1808 for immediate assistance. Due to regulations on perishable products all purchases are final and all product returned to Edward Marc must be discarded. Once they leave our chocolate factory we will not be able to restock the product and/or issue any refund. Thank you for your cooperation regarding this policy.

Additionally, we are charged $11 for each package that is returned due to an invalid shipping address. If the customer is at fault, they will be required to pay this fee, and the original product will be discarded. New product will only be shipped if another order is placed.

We are not able to ship to PO Boxes. If you would like to ship to APO/FPO please contact us for availability.

How do I ensure my order will arrive in time for the holiday?

Mother's Day
• To guarantee arrival ground before the holiday, orders need to be placed by Monday, May 2nd at 11am
• To guarantee arrived 2day before the holiday, orders need to be placed by Wednesday, May 4th at 11am
• To guarantee arrival overnight before the holiday, orders need to be placed by Thursday, May 5th at 11am

Please note that weather may cause unforeseen delays.

Where can I purchase Edward Marc Chocolates?

Our chocolates can be purchased through our website, by calling 877-488-1808, or by visiting one of our retail locations:
• The Milk Shake Factory at 1705 East Carson Street, Pittsburgh, PA 15203
• For locations where Snappers can be purchased, please visit

Will Edward Marc ship outside of the United States?

Edward Marc can ship to select international locations but we are unable to process international orders through our website. If you wish to ship your order to a location outside of the United States, please call Customer Service at 877-488-1808.

What states will Edward Marc ship to?

Edward Marc will ship to any of the continental 48 states, as well as the District of Columbia at normal shipping rates. If you are ordering from Alaska and Hawaii or shipping to Alaska or Hawaii, please contact customer service at 877-488-1808 for assistance.

All states (as well as the District of Columbia) qualify for 2nd Day Air and Next Day Air shipping throughout the year. Certain states have restrictions based on Warm Weather Shipping. Ground shipping will not be allowed to certain states during warmer times of the year. At this time these states include: Alaska, Arizona, Arkansas, California, Colorado, Florida, Hawaii, Idaho, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming.

What is Warm Weather Shipping?

If you order chocolate between May 1 and October 1, Edward Marc ships your chocolates in an insulated box with an ice pack. This is an additional cost of $6.00. We want to be sure your chocolates arrive in the best condition and will not melt during the shipping process.